Knowledgebase

Bitcoin Transfer FEE:

Bitcoin network forces a fee for small or "too new coins" transfers to prevent D-DoS and double spend attacks.  If one of your withdrawals incurs such fee, our Bitcoin code automatically deducts the fee we paid from your next incoming transfer.  Due to this reason your new transfer may be seem to be short by 0.005 to 0.01 Bitcoins.

Hope this helps,
    CBX Support


Camp BX trading API is live!  Please refer to the documentation at: https://campbx.com/api.php for writing your bots.

 



Dear Customer,

      You can request an account closure through helpdesk.  Once an account is closed there is no way of reopening it, however you will be able to log in and access your account history for tax purposes.

We cannot remove all your account information due to compliance and IRS requirements. 

Thank you,
CBX Support



CampBX offers many advanced trading options, but the easiest way to buy Bitcoins is to execute a "Spend-X" trade.

For example you can go to trade now screen, and enter "50" in the first field "Enter total Amount to spend". Leave the second field titled "Enter Limit Price" blank for now, and click "Preview Spend-X". Our trade algorithm will automatically do the conversion for you in the background, and give you bitcoins worth $50 right away.

Our trading options including custom expiry dates, limit / market price, AON / FOK / Incremental fills, and much more. You can use following two links to learn more about how to use these options to your advantage:
http://www.sec.gov/investor/alerts/trading101basics.pdf
https://campbx.com/faq.php#trading

Hope this helps,
CBX Support



After you have received Bitcoins in your CampBX wallet, you need to follow these two steps to sell Bitcoins and withdraw cash.

1) Go to "Trade Now" screen and place a "Quick Sell" order to sell Bitcoins by providing the quantity to sell and your desired price. We allow you to stack multiple sell orders, so if you have 100 Bitcoins, you can sell 30 at one price and the remaining 70 at a different price simultaneously. Depending on how aggressive you are with the price, it can take anywhere from a few seconds to few hours for all the coins to sell out. Every sale deposits corresponding cash into your account.

2) Once all Bitcoins are sold, go to "Transfer -> Money" page to withdraw cash. We offer multiple options, but ACH is probably the most popular one. The instructions on the page will guide you through submitting a withdrawal request.

Once you get a hang of Quick Sell, you can explore advanced trading options including custom expiry dates, limit / market price, AON / FOK / Incremental fills, and much more. You can use following two links to learn more about how to use these options to your advantage and get maximum price for your Bitcoins:
http://www.sec.gov/investor/alerts/trading101basics.pdf
https://campbx.com/faq.php#trading

Hope this helps,
CBX Support



If your IP address is used for too many failed login attempts, it will be blocked from our servers.  This is a precaution against brute force password hacking of CampBX users.

IP ban (block) expires automatically in 8 hours.  You do not need to do anything else, simply wait 8 hours.


Thank you,
CBX Support

If you are opening a CampBX trading account for your registered company then you need to send in:

1) Articles of organization

2) Certificate of registration from Secretary of State, and

3) Photo ID of a company official

Thank you,
CBX Support



Dear customer,

Please note that USPS can take anywhere from 3 to 7 business days to deliver mail to our Atlanta office. Our treasurer processes Money Orders the same business day if we receive them before 1 PM, otherwise they are processed with next day's batch.

Thank you,
CBX Support



This solution applies to following three problems:

1) If you are getting a message which says "Password has invalid characters"

2) You cannot log-in using your known password

3) You cannot register on the Sign Up page

 

Solution:

If you are using Internet Explore 9 browser, please upgrade your browser to Internet Explorer 10. Also make sure that "Compatibility View" mode is turned OFF.


If you are using Firefox, Safari, or Chrome latest version please make sure you remove and password managers and previously saved passwords.  Delete your browser cache if necessary.


Thank you,
CBX Support


Please note that timeline "Sell" and "Deducted" entries are sub-transactions that represent one single transaction: A sell sub-transaction is recorded when order was executed on Camp BX, while a deduction is sub-transaction when money/coins were moved over the Bitcoin network.

We list granular, sub-transaction level info for experienced traders who analyze these details in depth.

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